General

These are the terms and conditions which apply to your subscription to Fleet Street Publications Limited publications (both free and paid, online and hard copy), conference and seminars, the purchase of conference and seminar materials and your use of the websites provided by Fleet Street Publications Limited, including the Fleet Street Publications website, discussion groups and other public forums (the "Services").

By using or purchasing our Services you agree to be bound by these terms and conditions and they shall constitute the entire agreement between you and Fleet Street Publications Limited (the "Agreement").

If we change our terms and conditions, we will notify you of those changes here.

If there is anything you do not understand or you have a query please feel free to email your enquiry to us at cservice@f-s-p.co.uk or contact our customer services department on 020 7633 3600. Their opening hours are 9am to 5.30pm Monday to Friday (9am to 2pm Wednesday), excluding public holidays. Please note that calls may be recorded and monitored to help improve our services. Fleet Street Publications Limited is registered in England and Wales with company number 1937374 and VAT number 629 7287 94.

Our current registered office address is 7th Floor, Sea Containers House, 20 Upper Ground, London SE1 9JD. As of 21 December 2011our registered address will be 8th Floor, Friars Bridge Court, 41-45 Blackfriars Road, London SE1 8NZ.

FSA Regulation

Fleet Street Publications Limited is authorised and regulated by the Financial Services Authority (FSA registration number 115234 – for more information see www.fsa.gov.uk/register/home.do).

Not all of Fleet Street Publications Limited's products are regulated by the FSA. Only those products which are regulated by the FSA fall within the scope of the Financial Ombudsman Service and the Financial Services Compensation Scheme.

Full details of our complaints handling process for regulated services are available on request to customer services or by clicking here. If you are dissatisfied with our handling of a complaint relating to one of our regulated services, you may be entitled to refer the matter to the Financial Ombudsman Service (for more information see www.financial-ombudsman.org.uk).