This is the privacy policy of Fleet Street Publications Limited. It was last updated on 6 December 2011. If we change our privacy policy, we will notify you of those changes here.

Consent

When you sign up for a free email service we store your email address along with any other information you provide. This information may include, but is not limited to, details such as your name and email address. By signing up to a Service you agree to the collection, storage and processing of your information in the manner set out in this policy.

Data Use

We use the information we collect from you to process and fulfil orders, identify personal preferences and match your needs with relevant products and services.

In addition, we use the information for internal administration and analysis. We use it to personalise your visits to our website and to help us develop the design and layout of the website to ensure that it is as useful and enjoyable as possible. From time to time we also use it to conduct surveys on what you think of us and our products and services.

Unless you have opted not to receive offers, we also use your information to send you offers by email from us, and by post from us and other carefully selected third parties to whom we occasionally rent postal addresses. We do not give, rent or sell your email address to third parties. Should you wish to unsubscribe from free emails at any time instructions on how to do so are contained in every email. If you wish to opt out of marketing, please contact customer services.

Data capture and processing

The data you provide is captured and processed either by us or by our parent company, Agora Inc. Agora Inc is based in Baltimore in the United States. The US has no comprehensive data protection law, however we have endeavoured to ensure that Agora Inc. offers the same levels of protection for your information, including the security of the database on which your information is stored and the privacy of your information, that we offer in the United Kingdom.

We will only disclose your data to other third parties if we are sharing postal addresses with a third party or if we are compelled to do so for legal or regulatory purposes.

Cookies

'Cookies' are text files which are sent via your browser to your computer and stored on your hard disk. They enable specific details about your visit to a website to be recorded, retrieved and analysed by the site during subsequent visits. Cookies do not identify individual users of sites (no personal data is stored, information entered by visitors is processed as outlined above), just the computer used. The information in them can't be used for any other purpose.

Cookies make visiting our websites a better experience for you - they enable the site to put in place your personal settings and load your personal preferences each time you visit. The anonymous data also allows us to improve the quality and performance of the site.

We use Google analytics to monitor pages of our website for us. They may use cookies and similar technology to compile anonymous statistics on things such as web traffic, statistics and advertisement 'click-throughs'. For more details about how Google use the information they collect, see Google's PPC Policy.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Right to data

You have the right to ask us for a copy of the personal information we hold about you, and to correct any inaccuracies in that information.

If you have any queries regarding this privacy statement, please contact customer services by email at cservice@f-s-p.co.uk.

Security

Online security: our pledge to you

At Fleet Street Publications Limited, we take your online security very seriously. You can be absolutely assured that any details you give us are completely private and secure.

As you enter your order details and delivery address, all of your selections are stored on your computer and in our state of the art online order taking system. Once you've completed your order, we transfer your details to our secure subscriber database for processing and storage and remove them completely from our order taking system. All information that you enter is automatically encrypted and nobody else is able to view it.

That is our pledge to you. We pride ourselves on protecting your privacy. For more information don't hesitate to call our Customer Services Team on 020 7633 3600.

Guarantees

Our guarantees

What follows are the Guarantees provided by Fleet Street Publications Limited. Please read them carefully, print and retain them for future reference.

Satisfaction Guaranteed with Our Money-Back Promise

If you are not completely satisfied with your purchase you may return it within the money-back period and claim a full refund.

Confirmation of Your Order

Please note that you will be sent an 'Order Receipt' email confirming receipt of your order within two working days. This email will NOT contain the payment details supplied by you.

In the event of any non-authorisation of your payment, a customer services representative will contact you by telephone (if you have supplied your number), or by email or letter to check the details you have supplied, and re-try the authorisation process. In the event we contact you by email or letter, our correspondence will not contain any of your payment details.

We Welcome Contact

Fleet Street Publications positively encourages telephone calls or emails about our products and services.

Please contact:

Fleet Street Publications Limited
8th Floor
Friars Bridge Court
41-45 Blackfriars Road
London
SE1 8NZ
Registered in England No: 1937374
VAT No: 629 7287 94

Or you can speak to a Customer Services representative between the hours of 9am to 5.30pm Monday to Friday (9am to 2pm Wednesday) by calling: 020 7633 3600

Alternatively, fax: 020 7633 3740